Paul, just wanted to thank you for the excellent training you gave at Compaq Call Centres in Edinburgh. You have now coached all the staff and on all fronts, every score you have received indicates a great success all round. Your personality shone through and the learning was rolled out with intelligence, the total engagement of the candidates and with your inimitable great humour. Your ‘memory hooks’ are constantly quoted; how flattering!
– Arlene Mc Gorrie, Head of Call Centres. Motorola
Paul, your hard work turning around the product and the team is now manifest. Yes, you did tell me that you wanted to do it your way and yes, I admit I was sceptical. But, fair play to you, you’ve come through with staggering results for UK & Ireland, now #1 in EMEA. Good man. Sue Burns (Global VP) will be recognising your fantastic efforts when she’s over here next week.
– Stephen Croke, EMEA Service Director, Motorola